No old iron: E-mail traffic in companies is growing and growing

An average of 42 e-mails are received in inboxes every day, which means that users in German companies receive significantly more messages than before Corona: in 2021 there were 26, in 2018 21 and in 2014 only 18 e-mails, according to a current study by the industry association Bitkom .

Only 14 percent in Germany do not work with e-mails at all. On the other hand, 8 percent of employees reach the upper end of the range with more than 100 messages a day. Roughly a quarter of the users receive 10 to 24 or 25 to 49 e-mails a day. 13 percent receive 50 to 74 messages and only 5 percent receive 75 to 99 emails a day.

Bitkom attributes the significant increase in professional e-mail traffic to Corona, the pandemic helped the technology to a second spring. In fact, it seemed tied in with the concurrent rise of chat tools like Microsoft Teams and Slackā€”but which would also use email for meeting scheduling and notifications, complementing email, according to Bitkom.




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dr Bernhard Rohleder, Bitkom CEO, has the following to say about the figures: “E-mail is alive. E-mail remains the standard, especially for external communication and the sending of documents.” However, the study did not ask about the content of the messages and especially the new ones – statements about the reasons for the increase therefore remain speculative.


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